PNSG, an award-winning in-home massage service in Singapore, is the first choice for over 300 mothers each month, with a reputation backed by thousands of positive prenatal and postnatal massage reviews. As their business expanded, managing customers, bookings, and payments became increasingly complex. Our solution was to streamline their business processes by integrating Zoho CRM, a trusted platform that helps businesses run efficiently.
Challenges:
- Disjointed Customer Data
- Inconsistent Customer Interactions
- Limited Reporting and Analytics
Solution Highlights:
The successful implementation of Zoho CRM resulted in:
- Data Migration: Seamlessly transferred data into Zoho CRM for integrated operations.
- Customer Engagement: Provided a unified CRM for personalized experiences and stronger relationships.
- Data-Driven Decisions: Enabled real-time insights and growth with Zoho CRM analytics.
- User Support: Delivered staff training and ongoing support for smooth integration.
